Terms of Sale and Use

These terms govern your use of this website and every purchase from RegenPep. By using the site or placing an order you accept them, together with our Research-Use Disclaimer and Privacy Policy. RegenPep is an independent retailer of the peplify range and is not affiliated with the manufacturer.

Every product is supplied strictly as a biochemical reference material for in vitro laboratory research. The products are not medicines and are not for human or veterinary use of any kind. To order you must be at least 18 years of age and a qualified researcher, or be purchasing for a research, educational or commercial laboratory, and you must accept the Research-Use Disclaimer in full. We may cancel and refund any order where we reasonably believe these conditions are not met.

Prices are shown in Australian dollars. An order is a request to purchase; it is accepted when we confirm it and payment is received. Every order is checked and processed manually: after you place it we send a secure payment link to the email address on the order, normally within 24 hours, quoting your order number. We do not take card payments on this site itself and never ask for card details by email or on WhatsApp (+61 413 542 348 is for questions and support only). Orders are held for a reasonable time awaiting payment and may be cancelled if payment does not arrive. We may correct pricing or availability errors before acceptance and will tell you if that affects your order.

We dispatch tracked, cold-chain-ready parcels Australia-wide once payment has cleared, and send the tracking number to the contact details on the order. Delivery estimates are estimates only. Risk in the goods passes to you on delivery to the address you gave us; please check the address carefully, as we cannot recover parcels sent to an incorrect address you supplied. We do not ship outside Australia.

Because the products are temperature-sensitive research consumables, we cannot accept change-of-mind returns once a parcel has been dispatched. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If a product arrives damaged, is not as described, or is not of acceptable quality, contact us within a reasonable time at hello@regenpep.health or on WhatsApp with your order number and the lot number on the box, and we will replace, refund or otherwise remedy it as the law requires. A Certificate of Analysis for your lot is available on request — see Certificates of Analysis.

Customers with an account earn 1 point per A$1 of the order total on orders placed while signed in. Points are credited when we confirm payment and can be exchanged in blocks of 100 points for A$5 off a future order. Points have no cash value, cannot be transferred, are forfeited if an order is cancelled or refunded, and the programme may be changed or withdrawn on reasonable notice.

Approved affiliates receive a personal code and earn commission on referred orders once those orders are paid. Affiliates must describe the products only as research materials, must not make any health, treatment, dosing or human-use claim, must not bid on our brand name in paid search, and must comply with the Spam Act 2003 (Cth) and the advertising rules of any platform they use. We may withhold commission on orders that are cancelled, refunded or self-referred, and may suspend or end an affiliate account for any breach of these rules.

To the extent permitted by law, and subject to section 5, RegenPep is not liable for any loss, injury, damage or regulatory consequence arising from any use of the products other than in vitro laboratory research, or from any use inconsistent with the Research-Use Disclaimer. You agree to indemnify RegenPep against claims arising from your breach of these terms or your misuse of the products. Where liability cannot be excluded, it is limited, at our option, to replacing the goods or refunding their price.

You are responsible for keeping your account credentials confidential and for activity under your account. All content on this site, including the RegenPep name and logo, product photography and text, is owned by or licensed to us and may not be reproduced without permission. Product names of the manufacturer are used only to describe the goods we stock.

These terms are governed by the laws of Australia and you submit to the jurisdiction of its courts. If any part of these terms is unenforceable, the rest continues to apply. We may update these terms; the version in force is the one published here at the time of your order. Contact: hello@regenpep.health or WhatsApp +61 413 542 348.